Privacy Policy

Last updated: September 27, 2026

This Privacy Policy explains how NovaActive ("we", "us") collects, uses and shares your personal information when you visit or buy from our store.

Information we collect

  • Order information: name, shipping and billing address, email, phone number and order details.
  • Payment information: processed securely by our payment providers through Shopify's checkout. We never see or store your full card number.
  • Device and usage information: IP address, browser, pages viewed and similar data collected through cookies. See our Cookie Policy.
  • Communications: messages you send us and, if you sign up, your email for marketing.

How we use it

  • To process, ship and deliver your orders, and handle returns.
  • To answer your questions and provide customer support.
  • To send marketing emails, only if you subscribed. You can unsubscribe at any time using the link in every email.
  • To prevent fraud and keep the store secure.
  • To improve our store and products.

Who we share it with

  • Shopify, which hosts our store and checkout.
  • Our fulfillment partner, which packs and ships your order and processes returns.
  • Payment processors and shipping carriers, to complete your purchase and delivery.
  • Marketing and analytics tools, only as described in our Cookie Policy.

We do not sell your personal information.

Your rights

Depending on where you live (for example, California under the CCPA/CPRA), you may have the right to access, correct or delete your personal information, and to opt out of the sale or sharing of personal information for targeted advertising. To make a request, email us or use Your Privacy Choices. We won't discriminate against you for exercising your rights.

Data retention

We keep order information as long as needed for accounting, tax and legal purposes, and marketing data until you unsubscribe or ask us to delete it.

Children

Our store is not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy. The date at the top shows the latest version.

Contact

Questions about your privacy? Email novaactive.support@gmail.com.