Returns & Exchanges
We want you to love your NOVA pieces. Please read this policy before you order: it explains exactly what we can accept.
Return window
You can request a return within 7 days of delivery. Requests made after that period can't be accepted.
Conditions
- Items must be new, unworn and unwashed.
- Items must be returned in their original clear garment bag with the SKU sticker and all tags attached.
- Returns that don't meet these conditions may be declined or subject to a 20% restocking fee.
How to return
- Email us at novaactive.support@gmail.com with your order number and the item(s) you want to return.
- We'll reply with your Return Authorization (RA) number and the return address.
- Ship your return within 7 days of receiving your RA, with the RA number included in the package.
Important: please don't send items back without an RA number or to any other address. Packages without authorization can't be processed.
Return shipping
Return shipping is paid by the customer, unless we sent the wrong item or the item arrived damaged or defective.
Refunds
Once your return reaches our returns warehouse, it's inspected within 5-7 business days. Approved refunds are issued to your original payment method; your bank may take a few extra days to show it. Original shipping charges are non-refundable.
Exchanges
Need a different size? Request a return for the original item and place a new order for the size you need, so it doesn't sell out while your return is in transit.
Wrong, damaged or defective items
Email us within 7 days of delivery with your order number and photos of the item and label. We'll send a replacement or a full refund, and you won't pay any return shipping.
Questions?
Email us before opening a dispute with your bank. We reply within 24 business hours and we'll sort it out.